Social Analysis and Research Services

creative thinking and new perspective

Pathways for service providers and service users

The natural crossroads for people who are experiencing difficulties is to seek support. A network of organisations provide a safety net for people with a range of trauma and crisis and these are often called Service Providers. These can include social services, emergency services, after care services, legal services and medical services. The people who become engaged in this network are Service Users.

We aim to assist service providers and service users by bridging barriers. We work with service users as individuals and, with their full consent, convert their experiences into research tool for service providers. With our expertise in nonhierarchical interviews to diffuse the power dynamic, we will produce data rich accounts and enable people without a voice in society to become empowered by expressing themselves. The benefits to the individual are empowerment and personal development skills and service providers gain experience of the commonalities of experience which illustrate where preventative interventions can operate. For examples of how this works, please see the examples below.

In times of trauma and crisis when practical help is necessary this relationship is essential. In the weeks, months and year following trauma and crisis some service users continue to experience after effects of the trauma. It is at this time services such as Social Analysis and Research can help.

The engagement between service providers and service users is often a relationship that can provide an information-rich environment for experience based accounts and ways to learn from these accounts. The fruits of this can be prevention of future crisis and trauma and and avenue for victims of crisis and trauma to gain a voice and become a survivor.

This is how it works

An example of this is trauma following domestic violence in the home. At the time of crisis a woman and her children may seek help and refuge in a purpose built hostel. In the immediate wake of the crisis the woman needs practical help such as shelter, clothes, money and medical attention. In the time after the crisis more holistic help, such as coping strategies and problem solving skills, may be sought. In this situation, Social Analysis and Research consultants would work to provide a safe environment for the woman to voice her story. This can then be reframed in personal terms towards personal development, empowerment and recovery. Additionally, and with the full consent of the individuals, a collation of such stories could be researched and studied to identify roots and branches common to such crisis and trauma in order for service providers to learn and prevent.

Another example is trauma following a large scale disaster. Research has shown that following a large disaster and loss of life immediate counseling is often prolific, and the value of this has been debated. Practical help such as locating family, shelter and medical assistance are more useful at these times. In the time following the disaster the locus of concern often moves away from the crisis and on to the next major hazard, leaving those who do develop post traumatic shock stranded with little help. In this case, Social Analysis and Research consultants would work to arrange a framework of support that lasts after the event and helps both the victims of trauma and service providers find an environment of care.

In the examples above perpetrators of trauma may be brought to prosecution. It is important that to be admissible in court, an accurate, un tampered story is gained by the legal service providers, such as solicitors and the police, from the service user. Reframing the story of the trauma victim before this has occurred may compromise a prosecution by rendering evidence inadmissible and we recognise that in the immediate wake of crisis and trauma emergency services and legal consultation take priority. We recognise that this is an often distressing but vitally important aspect of trauma and problems that may add to trauma in the short term but long term may also bring justice.

Our Pathways

Our social analysis and research services are conceptualised and operated by experienced researchers. More details can be found on our research page.

We offer three pathways:

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